Partner Onboarding – OTA 24 Hours

Refund & Cancellation Policy (Online Travel Agent Platform)*

1. Cancellation by Customer Customers may cancel bookings through their account or by contacting support. Cancellation charges depend on the airline, hotel, or service provider’s policy. Service fees charged by the platform may be non-refundable.

2. Refund Eligibility Refunds are processed only if permitted by the respective travel provider (airlines, hotels, etc.). Non-refundable bookings will not be eligible for refunds.

3. Refund Processing Time Eligible refunds will be initiated within 5–10 business days after confirmation from the provider. The time taken for the refund to reflect depends on the payment method or bank.

4. Partial Refunds In some cases, partial refunds may apply based on usage, cancellation timing, or provider rules.

5. No-Show Policy Failure to use a booked service without prior cancellation may result in no refund.

6. Changes & Modifications Booking changes are subject to availability and provider policies. Additional charges may apply.

7. Platform Liability The platform acts as an intermediary and is not responsible for provider-specific refund decisions, delays, or policy changes.

8. Contact for Support For cancellations or refund queries, users can contact customer support via email or the help section on the platform.

9.Contact for Support For cancellations or refund queries, users can contact customer support via email or the help section on the platform

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01 Introduction

Welcome to OTA 24 Hours. These Partnership Terms and Conditions govern the relationship between OTA 24 Hours and our esteemed partners. By joining our network, you agree to comply with these terms.

02 Partner Responsibilities

Maintain accurate and up-to-date information regarding services, pricing, and availability.
Provide high-quality services to customers booked through the OTA 24 Hours platform.
Comply with all local laws and regulations governing your specific industry.

03 Commission & Payments

OTA 24 Hours operates on a commission-based model. Commissions are deducted from the total booking value. Payment cycles are processed bi-weekly unless otherwise agreed in writing.

04 Termination

Either party may terminate the partnership with a 30-day written notice. OTA 24 Hours reserves the right to suspend any partner account immediately in case of fraud, poor customer service, or breach of terms.

05 Liability & Indemnity

Partners are solely responsible for the services they provide. OTA 24 Hours acts as an intermediary platform and is not liable for service failures or accidents occurring during partner-provided services.

01 Check-In & Availability

Early Check-In and Late Check-Out requests are subject to property availability and company confirmation.

02 Staff Protocols

All on-site staff members must strictly adhere to the company's designated uniform and grooming standards.

03 Rate Confidentiality

Partners must maintain strict confidentiality regarding agreed B2B rates. Under no circumstances should these be disclosed to guests.

04 Direct Collections

Payments for extra occupants or additional services requested on-site must be collected directly from the guest by the property.

05 Guest Identification

A valid government-issued photo ID with address proof must be collected and verified for all guests upon arrival.

06 Safety & Prohibitions

The use, possession, or provision of illicit drugs is strictly prohibited.
Serving or consuming liquor is not allowed on the premises.
Items involving open flames (candles, stoves, etc.) are strictly forbidden.

07 Agency Responsibility

The agency acts solely as an intermediary to provide service information and negotiated rates; operational liability remains with the partner.

Refund And Cancellation Policy

Terms

Partnership Terms & Conditions